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Web accessibility

An estimated 1.3 billion people — about 1 in 6 of us — live with a significant disability. Banking is essential infrastructure, so it has to work for everyone.

The web is still failing disabled users. In the 2025 WebAIM Million study of the top one million home pages, 94.8% had detectable WCAG failures, averaging ~51 errors per page — and low-contrast text was the most common problem, on 79% of pages. These are not edge cases; they are the norm Aequitas sets out to avoid.

The standard: WCAG 2.2

The Web Content Accessibility Guidelines (WCAG) 2.2 — a W3C standard published in October 2023 (also ISO/IEC 40500) — are organised around four principles, remembered as POUR. Guidelines have three conformance levels: A, AA and AAA. Aequitas targets Level AA, the benchmark most laws and organisations require.

The four WCAG principles (POUR): content must be Perceivable, Operable, Understandable and Robust. Source: W3C Web Accessibility Initiative.

Why banking, specifically

Accessibility in finance is now a legal requirement, not a nicety. The EU European Accessibility Act applies from 28 June 2025 and explicitly covers banks — websites, apps, contracts, ATMs and payment terminals — with penalties reaching six figures. It relies on the EN 301 549 standard, which maps closely to WCAG 2.1 AA. In the US, Section 508 and ADA case law point to the same benchmark.

Everyone benefits

Disability is often framed as permanent, but it is better understood as a spectrum: a permanent limitation (one arm), a temporary one (a broken wrist), or a situational one (holding a baby) all create the same need. Design for the edge and you serve the middle — and as the population ages, that middle keeps growing.

What you can control here

  • Text size — scale type up to 150% from any screen; your choice is saved.
  • Themes — light, dark, or follow your system, plus a high-contrast mode.
  • Reduced motion — honours your OS setting and can be forced on.
  • Read aloud — text-to-speech buttons appear next to key content.

Try it now: open the accessibility button in the bottom-right corner of any page.

Sources: WHO Disability & Health (2023); WebAIM Million 2025; W3C Web Accessibility Initiative; European Accessibility Act (Directive 2019/882); Microsoft Inclusive Design.